F.A.Q. - Frequently Asked Questions


General Questions about eBooks
Questions about "Read Online"
Questions about this Shop


General Questions about eBooks



What is an eBook?


An eBook is the elektronic edition of a hardcopy. At this eBook-Store you get eBooks that are based on current formats (PDF, ePub, PDB). The eBooks can be read on all of your devices.



What is the difference between an eBook and an ordinary pdf-file?


The only difference consists of the DRM- or watermark-protection that the eBooks are provided with. DRM (Digital Rights Management) and watermarks protects copyright of the author and the publisher and protects the eBooks from illegal copying. The eBooks at this shop are signed with a watermark, developed by Fraunhofer Institut.



What do I need, to read eBooks on my Device?


You only need a PDF-Reader like the cost-free Adobe Reader and a connection to the internet.

 To download eBooks for your "eReader" (formaly Palm Reader) you have to install the eReader on your device. The eReader you can get here.



Do I have to be online to read eBooks?


You must be online to download and thus obtain the eBook. Reading the eBook does not require being online. For using the Feature "Read Online" you have to be online.



Can eBooks be printed?


In general printing of all eBooks is enabled, neither is the printing option limited in any way. However, there are also eBooks that can not be printed.



About Read Online



What is the difference between Read Online and downloading?


Downloading means the eBook is stored on the hard disk of the device that you use for the download. The eBook can be accessed on that device at any time, without your being online. Yet you need to have the device with you in order to be able to read the eBook.


In contrast to that Read Online means you can access your eBooks from every PC in the world with internet connection. You do not have to carry out a download of the eBook.



How does Read Online work?


Register as "Existing Customer" with you login and password. Select "Account" - "My eBooks", where you will find all eBooks that you have previously purchased.


Choose the eBook that you ant to read and select Online Reading: . Now you can immediately read the eBook in your browser window. No download needed.



Are there any additional costs for Online Reading?


With every eBook purchase you automatically get two downloads; Online Reading access is granted at no additional costs whatsoever. One price, different ways to access and use your eBooks!



Questions about the ciando white Label eBook Shop



How to register?


  1. With all the eBooks and chapters in your cart continue to checkout.
  2. Fill in the registration form with the requested personal information.
  3. Enter your credit card details.
  4. After finishing your registration you will immediately obtain your activation link by e-mail. You can then continue to your download account and start downloading the titles you purchased.



When is the payment due?


You only have to pay for downloads that you actually obtained. If a download fails due to technical reasons, its cost certainly will not be charged.



I have a new computer, but the back-up of my eBooks did not work properly. What can I do?


Send us a short mail to support@ebooks.eu, requesting further downloads for your titles. We will increase the number of available downloads in your personal account as soon as possible.